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“東泰精誠(chéng)服務(wù)”品牌建立于2006年，秉承了東泰機(jī)械所有售后人“精于勤，誠(chéng)于心”的服務(wù)理念；

“東泰精誠(chéng)服務(wù)”始終致力于為您提供高水準(zhǔn)的售后服務(wù)，堅(jiān)信精湛的服務(wù)技術(shù)源于專業(yè)和勤奮、真誠(chéng)的服務(wù)態(tài)度來(lái)自責(zé)任與用心。

精

維修技師經(jīng)過東泰的專業(yè)培訓(xùn)，技術(shù)精湛；堅(jiān)持以顧客滿意為服務(wù)原則，以精致的配件和服務(wù)，追求精益求精。

誠(chéng)

誠(chéng)心，真心實(shí)意為顧客提供高品質(zhì)服務(wù)，切實(shí)滿足顧客需求；
誠(chéng)意，真誠(chéng)傾聽顧客心聲，全力提升顧客滿意度；
誠(chéng)信，價(jià)格公開、透明，顧客明明白白消費(fèi)。

Superior

Repair technician through professional training, our skilled; adhere to customer satisfaction as the service principle, with exquisite accessories and services, the pursuit of refine on.

Sincere

Have a genuine and sincere desire to provide high-quality service for the customer, to meet customer demand.

專

以專注態(tài)度打造遍布全國(guó)的服務(wù)維修網(wǎng)絡(luò)；
以專業(yè)技術(shù)服務(wù)每一位客戶；
以專門課程傳播機(jī)械操作及故障排除知識(shí)技能。

Professional

To focus on attitude to create a nationwide service repair network;
Professional and technical service to every customer;

快

備件中心覆蓋全國(guó)，快速抵達(dá)；
急件飛機(jī)航空運(yùn)輸，快速無(wú)誤；
廿四小時(shí)服務(wù)通道，快速維修；
現(xiàn)場(chǎng)維修分鐘計(jì)時(shí)，快速完工。

Quick

Spare parts center covering the whole country, quickly arrived;
Dispatch aircraft air transport, fast and correct;
A 24 - hour service channel, rapid repair;
The scene repair minutes, rapid completion.

省

產(chǎn)品備件價(jià)格公道，省錢；
現(xiàn)場(chǎng)服務(wù)價(jià)格合理，省心；
服務(wù)網(wǎng)絡(luò)分布普及，省事。

Cost Saving

Spare parts for the products at reasonable prices, save money;
On site service and reasonable price, worry;
Service network distribution of popularization, easy.

多

服務(wù)網(wǎng)點(diǎn)遍布全國(guó)多個(gè)城市，服務(wù)流程化、規(guī)范化、崗位齊全，人員多。

Abundant

The service network all over the country more than one city, service process, standardization, job is complete, a number of staff.

愛

精誠(chéng)服務(wù)關(guān)愛服務(wù)活動(dòng)，愛之深；
服務(wù)活動(dòng)提供免費(fèi)檢修，愛之切；
服務(wù)維修配送精美禮品，愛之廣。

Care

Excellent service for customers;
Free service provided frequently;
Free gift for customers while servicing.

全 365x24

365：天天服務(wù)，全面到位；
24小時(shí)的預(yù)約維修服務(wù)，無(wú)時(shí)不在；
24小時(shí)的現(xiàn)場(chǎng)救援服務(wù)，無(wú)處不在；

Overall: 365x24

365-day comprehensive services;
24-hour call for maintenance services;
24-hour call of rescue services anywhere you are;

責(zé) 5-10-2-2

5分鐘—將顧客的求助信息反饋至服務(wù)店；
10分鐘—詢問顧客，服務(wù)店是否與其聯(lián)系；
2小時(shí)—回訪救援人員，詢問是否到達(dá)；
第2天—回訪顧客，詢問是否對(duì)服務(wù)店服務(wù)滿意；
將顧客每一需求視為己任，落實(shí)到底。

Responsibility: 5-10-2-2

5 Minutes-Transferring the customer's request to service shop,
10 Minutes-Confirming whether service shop contact with the customer;
Treat every customer's needs as our own responsibility and carry it out.

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